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Transformation of Insurance Companies from Digital Businesses to Cognitive Businesses

By: Eicore Technologies | Wednesday, 16 February 2022

Amidst the wake of the pandemic, many businesses have opted for massive digital transformation in their systems and workflows. Many insurance companies in India have shifted to the digital world by including advanced technologies like cloud computing, data analytics, etc. The primary goal of digitalization is to achieve agility, ease in workability, enhanced workflow, and save on additional expenses. 

Even though digitization has taken place rapidly, there are still some limitations in the systems. A few insurance companies still lack a robust background for making the inclusion of better-digitized business models. Thus, every insurance business must focus on taking one step ahead to turn themselves into a cognitive or a coherent one. It will invigorate decision intelligence into your products, processes, and customer interactions, leveraging your end-user experience.

But how would this amalgamation of digitalization and digital intelligence take place to bring about significant growth? Here, have a look!

What does cognitive business mean?

Cognitive business in the field of insurance refers to companies that embrace cognitive or coherent capabilities in their infrastructure. They infuse digital intelligence into their enterprise's people, processes, technologies, and systems for more effective data processing and quicker decision-making.

What do cognitive applications mean in an insurance business?

Cognitive applications tend to learn and interact naturally with people, extending the arena of their core capabilities.

The inclusion of cognitive applications in insurance businesses helps agents and their expert teams to make better decisions by going through the complexity of big data in all forms and varieties.

Cognitive applications are equipped with deep learning and machine learning algorithms. It also focuses on implementing natural language processing, semantic contextual understanding, reasoning, etc., for better decision making.

Thus, these apps make the most out of relevant content and facilitate detailed subject matter expertise amongst the insurance company’s employees, leveraging its growth.

How can cognitive applications help in the growth of insurance businesses?

Many insurance companies have taken steps forward to incorporate cognitive applications in their system.

Upon implementation, cognitive businesses use data to create a knowledge base and gain better predictive insights for better accuracy in decision-making. With the adoption of cognitive models, insurance businesses can thus learn and adapt to newer market trends and forces.

The core basics of cognitive or coherent applications help insurers create a significant advantage over their major market competitor. Also, it renders them a seamless ability to handle any disruption or other challenges.

How are insurance businesses adapting to cognitive models?

Apart from just digitizing workflows and processes, insurance companies walk a few miles ahead to make their business coherent and logical. The use of machine learning and AI are effectively improving the growth of cognitive enterprises.

So, here is how insurance businesses are adopting the current coherent models in their systems.

Implementation of chatbots

Many insurance companies are switching to chatbots to make their digitalization journey easier. Implementing AI chatbots is a part of cognitive models, which help insurers gain more data directly from their customers.

These chatbots can facilitate the right insurance policy products to the new leads. Also, exiting policyholders can easily interact with the companies and resolve their queries, if any, through custom chatbots.

For instance, as per a recent report, LIC introduced LIC Mitra, their virtual assistant, to render an enhanced user experience. Also, New India Insurance launched BIMA Bot to automate and improve its customer handling processes.

Automation of claims processing tasks

Claims processing is often a crucial area that an insurance company deals with. It takes a lot of manual intervention to get the claim settlement done. So, to add better speed to such processes, insurance companies are replacing their manual workforce with automated solutions.

Implementing digitized systems with cognitive capabilities impeccably helps in fraud detection, quick claim settlement, etc. These cognitive applications learn from the existing use cases and knowledge base and train themselves to make intelligent claim processing-related decisions.

Adoption of smart systems for enhanced workflow

To embrace cognitive models in their infrastructure, insurance companies incorporate drones to track captured images and videos to appraise property damages better. Also, satellite pictures and tracking drivers' behaviour can automatically help determine risks and policy premiums, respectively.

Thus, these cognitive data platforms help insurers automate processes and make systems take intelligent decisions on their own, easing task accomplishments. From handling cognitive workloads to facilitating cognitive engagement in the workplace, cognitive applications streamline the entire workflow in insurance companies.


Now, the insurance sector is striving hard to catch up with digital growth even faster. Thus, almost all insurance companies are adopting new transformative technologies that have cognitive capabilities to acquire utmost accuracy in work processes and facilitate the ultimate customer experience.

Written by Eicore Technologies

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